• If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Get control of your email attachments. Connect all your Gmail accounts and in less than 2 minutes, Dokkio will automatically organize your file attachments. You can also connect Dokkio to Drive, Dropbox, and Slack. Sign up for free.







I can't connect to the server/ the application hangs on the log in page and nothing happens.

You could try checking if the TCP settings for the phone has been set yet. You will need to go to Option  > Advanced > TCP

and set according to carriers. Further information can be found in the url below:





I am trying to connect via cell network but the device is trying to connect via Wifi. 

If you are using WiFi make sure WiFi is connected to internet. If you are using 3G/EDGE connection make sure that WiFi is disabled or not connected on your phone or go to Qik  menu->Network Settings and uncheck "use WiFi" item.

Also, make sure you have set TCP settings for your Blackberry device correctly according to your operator (Options->Advanced Settings->TCP).



Why do I have this error, "Error starting Qik: Class 'net.rim.device.api.system.WLANInfo' not found"?

This means your OS version is old. We recommend OS4.5 for non-CDMA devices and OS 4.3 for CDMA devices (8130, 8330). You may find some update on the internet or request update from operator. 



I have to reset permission each time I launch Qik, how do I prevent that?

You will have to set all permissions to "allow", press Blackberry button and select "save" from menu on permission screen. You might have to reset permission each time you access the network at your work place as the IT policy at your company might block these permission

If you are using BES/MDS, we do not support that for now.



What is the APN settings for Blackberry?


You can try entering "Blackberry.net" for the APN and leave both the username and password empty. There are a few other APNs that works:


   Orange UK

   APN: orangeinternet


   Etisalat (United Arab Emirates)

   APN: etisalat.ae



   APN: wap.cingular


   Password for APN: CINGULAR1

   APN: isp.cingular


   APN: proxy


   O2 UK

   APN: mobile.o2.co.uk 

   User Name: mobileweb 

   Password: password


Leave the username and password empty.



Does Qik support BlackBerry Storm?

We have an alpha version for Storm. You can go to http://bit.ly/11Weq from your phone browser to download it.




When will my Blackberry Bold 9700/Tour be supported?

We do not support Blackberry OS 5.0.




Must I have a SD card installed in my Blackberry for Qik to work?

You will need a SD card for Qik to install to BlackBerry Curve and Pearl.  A SD card can be easily purchased from a nearby electronics store.

For BlackBerry Bold and BlackBerry Storm you may record video to internal device memory.


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